We want you to be completely satisfied with your choice to consult Norwich Chiropractic. We promise to do everything possible to make your experience with us rewarding and enjoyable. Our aim is simple: to help people lead healthier and happier lives through natural chiropractic care and education on healthy lifestyle choices and habits.
We want this for you and your family and friends! We aim to satisfy you to such a degree that we hope you will, in turn, feel confident to refer other people in your life to our centre.
We want to exceed your expectations as a healthcare provider and to make Our Promise more tangible, we will:
- Look after you and anyone you refer to us, as we would like to be looked after ourselves.
- Always be caring, friendly and helpful.
- Listen and be attentive to your needs and questions.
- Always have your best interest at heart.
- Do everything we can to remedy any dissatisfaction or complaint.
- Offer chiropractic care, health advice and information appropriate for you and based on best practice so you can make an informed choice.
- Keep up-to-date with current and innovative patient care and customer service through continuing education and conferences.
And our Guarantee…
We should point out that no one can guarantee health results, however we can guarantee service. More than 15,000 satisfied patients over the past 25 years says one important thing about us: we’re excellent at what we do. This is why we are happy to offer you a 100% Customer Service Guarantee. Our guarantee covers the following:
- We work on a permanent solution to your problem and not just patch you up temporarily.
- We will give you our best advice without pressure – you’re the boss.
- We make our service affordable and offer an option to prepay to reduce cost further.
- We’ll give you your report & recommendations in writing.
- If you wait more than 30 minutes after your appointment time, your next visit is free.
- If you are not happy with our customer service after your first 2 visits, we will refund your money in full and without any quibble.